Terms of Service

These Terms of Service govern your access to and use of the CeleRevive website, online platform, and any related services provided through the platform. By accessing or using the platform, or by purchasing any consultations, programs or products from it, you confirm that you have read, understood, and agree to be bound by these Terms, together with any additional policies referenced herein. If you do not agree with these Terms, you must immediately discontinue use of the platform.

CeleRevive operates solely as an online retail supplier of wellness-related programs and products and does not provide medical services, medical advice, diagnosis, or treatment. Nothing contained on the platform, nor any communication from CeleRevive, should be interpreted as constituting medical advice or creating any doctor–patient or clinician–patient relationship. Any clinical evaluation, prescription decision, or treatment protocol associated with certain products is conducted independently by licensed medical practitioners through separate regulated systems and processes, including external clinical consultation platforms where applicable.

CeleRevive itself does not participate in, direct, or control any clinical decision-making process. The independent practitioners referred to above are not employees, or agents of CeleRevive, and CeleRevive does not instruct, reward, or influence them in respect of any clinical decision. Each practitioner always exercises independent clinical judgement and discretion, including the discretion to decline to consult, to decline to prescribe, or to recommend against any particular product or course of treatment.

CeleRevive is not a pharmacy, compounding pharmacy, or medical dispensing facility. It does not compound, manufacture, prepare, or dispense prescription medicines. Where prescription-only or practitioner-authorised products are supplied, they are fulfilled through appropriately licensed third-party pharmacies or authorised service providers, independent from CeleRevive. CeleRevive does not hold itself out as, or operate as, a healthcare provider, pharmacy, or medical practice.

By using the platform, you confirm that you are at least 18 years of age and legally capable of entering into binding agreements. CeleRevive reserves the right to refuse access to or limit use of the platform where eligibility requirements are not met or where compliance concerns arise.

Program and product descriptions and all related content provided on the platform are intended for informational and commercial purposes only. While certain programs and/or products may be associated with wellness or regenerative support, no guarantees are made regarding outcomes, efficacy, or suitability for any individual user. Products may, in certain instances, be subject to practitioner approval or prescription requirements, and where applicable, such processes are conducted independently of CeleRevive by licensed healthcare professionals.

An order placed through the platform constitutes an offer to purchase goods under these Terms. A binding agreement is only formed once payment has been successfully received and the order has been accepted and confirmed by CeleRevive. The company reserves the right to refuse or cancel any order at its discretion, including but not limited to cases involving suspected misuse, compliance concerns, supply limitations, or pricing errors.

Where an order relates to a product that requires a prescription or practitioner authorisation, the placing of that order, and any payment made in respect of it, does not constitute a prescription and does not guarantee that any product will be supplied. Such orders are accepted on a conditional basis only and are held pending an independent clinical assessment by a licensed practitioner who is not an employee or agent of CeleRevive. That practitioner may, in the exercise of independent clinical judgement, decline to consult or decline to issue a prescription or authorisation, in which case the order will not be fulfilled and any amount paid in respect of the affected product will be refunded in accordance with applicable law. CeleRevive plays no role in, and accepts no responsibility for, the outcome of that independent clinical assessment.

All prices displayed on the platform are subject to change without prior notice, and while reasonable efforts are made to ensure accuracy, CeleRevive reserves the right to correct any errors in pricing or product information and to cancel orders affected by such errors. Payment must be made in full before any products are dispatched.

Delivery timelines provided are estimates only and may be affected by factors outside CeleRevive’s control, including courier delays, customs processes, supplier constraints, or regulatory considerations. Risk in the products passes to the customer upon dispatch from CeleRevive or its authorised fulfilment partner, at which point CeleRevive is no longer responsible for loss or damage during transit.

Due to the nature of certain wellness, compounded, or regulated products, returns may be restricted or unavailable once products have been dispatched. Where returns or refunds are permitted, they will be handled in accordance with applicable South African consumer protection legislation. Nothing in these Terms is intended to exclude or limit statutory rights that may apply under the Consumer Protection Act or other applicable laws.

You acknowledge and accept that you are solely responsible for the use, storage, handling, and administration of any products purchased through the platform, including ensuring that such use is appropriate for your individual circumstances. You further accept that it is your responsibility to seek independent professional advice where necessary, and CeleRevive shall not be liable for adverse outcomes arising from misuse, incorrect application, or failure to follow instructions provided with the products.

Certain products offered through the platform may not be registered or approved as medicines with the South African Health Products Regulatory Authority (SAHPRA) or equivalent regulatory bodies, depending on classification and intended use. Where products are supplied on a prescription or practitioner-authorised basis, they are dispensed in accordance with applicable legal and professional frameworks through licensed healthcare channels, and not directly by CeleRevive as a medical provider.

By purchasing or using products from the platform, you acknowledge that outcomes may vary significantly between individuals and that no guarantees of results are made. You voluntarily assume all risks associated with the use of the products to the fullest extent permitted by law.

To the maximum extent permitted under applicable law, CeleRevive shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of or inability to use the platform or products, including but not limited to outcomes resulting from misuse, reliance on third-party clinical decisions, or deviations from program and/or product instructions. In all circumstances, CeleRevive’s total liability shall not exceed the total amount paid by you for the specific program and/or product giving rise to the claim.

You agree to indemnify and hold harmless CeleRevive, its directors, employees, affiliates, suppliers, and service providers from any claims, losses, damages, or liabilities arising out of your misuse of the products, breach of these Terms, provision of inaccurate or incomplete information, or any unauthorised use of the platform.

The platform may rely on third-party service providers, including logistics partners, payment processors, pharmacies, and independent healthcare professionals. CeleRevive does not control and is not responsible for the acts, omissions, or services of such third parties.

All intellectual property rights in the platform, including branding, content, design, and materials, are owned by or licensed to CeleRevive and may not be copied, reproduced, or used without prior written consent.

These Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa, and any disputes arising from or in connection with these Terms shall fall under the jurisdiction of South African courts.

CeleRevive reserves the right to amend or update these Terms at any time, and continued use of the platform following any changes constitutes acceptance of the revised Terms. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.